Client Services

What services do you offer?

We offer comprehensive mental health services including Clinical Therapy, Educational Therapy, Direct Support Services (DSS), Peer Support, Psychological Assessments, and Progress Monitoring. Our services are available for both youth (under 18) and adults (18+).

How do I get started with therapy?

Getting started is easy! Simply schedule a free consultation call through our website, call us at (718) 559-2539, or email us at [email protected]. We'll discuss your needs and match you with the right services and therapist.

Do you accept insurance?

Yes, we accept most major insurance plans including Medicaid and Medicare. During your initial consultation, we'll verify your insurance coverage and discuss any out-of-pocket costs. We also offer sliding scale fees for those without insurance.

How long does a typical therapy session last?

Standard therapy sessions typically last 45-60 minutes. However, session length may vary depending on the type of service and individual needs. Initial assessments may take longer (60-90 minutes) to ensure we fully understand your situation.

Is my information confidential?

Absolutely. We maintain 100% confidentiality in accordance with HIPAA regulations. Your personal information and session details are kept strictly private unless you give written consent to share information, or in rare cases where safety is a concern (mandated reporting).

Do you offer virtual/telehealth sessions?

Yes! We offer both in-person sessions at our Brooklyn office and secure telehealth sessions via video conferencing. This flexibility allows you to choose the option that works best for your schedule and comfort level.

What's the difference between a therapist and a peer support specialist?

Therapists are licensed mental health professionals who provide clinical treatment and therapy. Peer Support Specialists are individuals with lived mental health experience who provide support, encouragement, and guidance based on their own recovery journey. Both play valuable roles in your wellness journey.

How often will I need to attend sessions?

Session frequency is customized to your individual needs. Most clients start with weekly sessions, then may transition to bi-weekly or monthly as they progress. Your therapist will work with you to determine the best schedule for your goals and circumstances.

Employment Information

What positions are currently available?

We regularly hire for Direct Support Professionals (DSP), Direct Support Specialists (DSS), Peer Support Specialists, Licensed Therapists (LMSW, LCSW, LMHC), and Educational Therapists. Check our Worker Application page or call us to learn about current openings.

How long does the application and approval process take?

The entire process typically takes 4-6 weeks from application to start date. This includes: Application review (3-5 business days), Initial interview (1 week), Background check and fingerprinting (2-3 weeks), and Onboarding/training (1 week). We'll keep you informed throughout each step.

What certifications and qualifications do I need?

DSP/DSS: High school diploma or GED, valid driver's license, and willingness to complete required training. Peer Support Specialist: Mental health certification and lived experience. Therapists: Master's degree in social work, counseling, or psychology, plus NY State licensure (LMSW, LCSW, LMHC, or LMFT). Educational Therapist: Bachelor's degree in education or related field, teaching certification preferred.

What does the background check process involve?

All candidates must pass a comprehensive background check including: Criminal background check (federal and state), Fingerprinting through New York State, Child Abuse and Maltreatment Registry check (SCR), Reference checks from previous employers, and Employment verification. We'll guide you through each step and cover the costs.

What training and onboarding do you provide?

We provide comprehensive paid training including: Orientation to agency policies and procedures, HIPAA and confidentiality training, Crisis intervention and de-escalation techniques, CPR and First Aid certification, Medication administration (for applicable positions), Cultural competency training, and Ongoing professional development opportunities. Training typically takes 5-7 business days.

Where do I need to get fingerprinted?

Fingerprinting must be completed at a New York State-approved IdentoGO location. We'll provide you with all necessary paperwork and instructions. The nearest locations are typically in Brooklyn and Manhattan. The process takes about 30 minutes and we cover the cost.

What are the work hours and schedules like?

We offer flexible scheduling options including full-time, part-time, and per-diem positions. Hours vary by position: DSP/DSS positions may include evenings and weekends, Therapist positions typically follow business hours with some evening availability, and Peer Support positions offer the most flexibility. We work with you to find a schedule that fits your needs.

What benefits do you offer?

Full-time employees receive: Competitive salary, Health, dental, and vision insurance, Paid time off (PTO) and sick leave, 401(k) retirement plan with company match, Professional development and continuing education support, License renewal reimbursement (for licensed positions), Mileage reimbursement, and Employee assistance program (EAP).

Can I apply if I don't have all the required certifications yet?

Yes! If you're in the process of obtaining required certifications or licenses, we encourage you to apply. We can discuss conditional offers and provide support as you complete your credentials. For entry-level positions like DSP, we provide all necessary training after hire.

How do I check the status of my application?

After submitting your application, you'll receive a confirmation email. We review applications within 3-5 business days. You can check your status by calling (718) 559-2539 or emailing [email protected]. We maintain communication throughout the entire hiring process.

Frequently Asked Questions